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Frequently Asked Questions (FAQ's)

Attila Bertalan - Books and maps shop

1. How long does the shipping need to my country?
2. How much are the shipping costs my country?
3. What payment methods are possible?
4. With whom do I have a purchase contract?



1. How long does the shipping need to my country?

Well, this depends very much on the shipping method that you choose and your local post operator.

Shipping as "books international - surface mail" (Büchersendung) is usually a lot slower then airmail. At first, the german post operator may leave the sending untouched for four days (sic!). Then surface mail means, the sending will be shipped on the cheapest and slowest way to your country. In Europe "books international - surface mail" usually need about two or three weeks, but there is no guarantee.

Shipping by airmail is much faster and usually arrives withing Europe within one week, sometimes even faster.

Usually I pack up the goods in the evening and take the sending to the postbox the next day.

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2. How much are the shipping costs my country?

At the moment I send "books international - surface mail" for free.
For the much faster airmail I share the shipping costs fifty-fifty with you. Here is a table with the shipping costs of the german post operator "Deutsche Post" (validity for 2009):

Shipping Weight
(airmail within EUROPE)
Postage Your shipping and handling costs
< 500 gr. 3,00 EUR 1,50 EUR
500 - 1000 gr. 6,00 EUR 3,00 EUR
1000 - 2000 gr. 14,00 EUR 7,00 EUR


Shipping Weight
(airmail OUTSIDE EUROPE)
Postage Your shipping and handling costs
< 500 gr. 6,00 EUR 3,00 EUR
500 - 1000 gr. 12,00 EUR 6,00 EUR
1000 - 2000 gr. 24,00 EUR 12,00 EUR

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3. What payment methods are possible?

I do offer 3 different payment methods for payment from outside of Germany:

  1. Euro bank transfer with IBAN / BIC ("SWIFT")     >> more infomation about Euro bank transfer
  2. PayPal
  3. Cash (EURO) sent in a properly packed letter. I will confirm the receipt of payment via e-mail.

Please BEWARE of the extremely high costs for international money transfers!!! For international money transfer your bank may charge you from 10,- EUR up to 30 EUR !!! Please ask your bank what they charge you for the money transfer BEFORE you assign the transfer.

Also for crossed cheques from non-german banks the banks charge from 10,- EUR up to 30 EUR which I would have to pay! Please understand, that I can not accept crossed cheques from non-german bank accounts, because of the extremly high charges. For example: From a payment over 25,- EUR I received only about 2,- EUR. That is a RIPP OFF from the bank system!

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4. With whom do I have a purchase contract?

Altough you may found the orderform on one of my partner websites www.bela-vista.net, www.reisetraeume.de or www.sao-filipe.com, your purchase contract is between you and:

Attila Bertalan
Bonner Str. 60
76185 Karlsruhe
GERMANY

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